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Solution
| Explain different selection methods and when it is appropriate to use them. (AC2.1) If you use secondary sources you should include your short references in the narrative here. Wordcount: Approximately 250 words |
| Interviews
This method include the shortlisted candidates being called upon to take part in face-to-face or virtual/video interviews with Jaspreet and Caroline. Behaviour-based and situations questions would be posed for assessing skills possessed for active communication, handling clients’ needs and solving entire challenges in the interviewee process (HR Guide, 2022). This facilitate resourcing managers for individualised evaluation of core qualities which are not judged from the application forms. Application from screening For Clean Quarter, there would be a need for candidates to provide a submission of their resumes and filling online application forms specifying important requirements which include education, experiences, and skills possessed (Dale, 2021). The resourcing of the managers could later engage in shortlisting the candidates with qualifications and profits which are strongly fitting their job functions from the initially set evaluation strategy. Despite of this approach failing to allow personalised interactions, it assists in filtering multiple applicants within limited time. Importance The identified selection approaches are important for sales assistants recruitment in Clean Quarter. For interviews, they facilitate first-hand based assessment of communication skills possessed by an employee, ability to handle customer care and solve all problems (Swain, 2021). The applicants screening is also appropriate in filtering immense numbers of candidates informed by critical qualification and experience evidenced in their job description. This guaranteed achievement of minimum eligibility levels. Further, the two methods are appropriate for assisting Clean Quarter in assessing candidates through different dimensions. The shortlisting appropriate profiles through screening is not time intensive. With the interviews assisting in verification of competency and selecting best performing employees in customer-centric sales assistant functions. |
| Explain the selection records that need to be retained. (AC2.4) If you use secondary sources you should include your short references in the narrative here. Wordcount: Approximately 250 words |
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