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Solution
Empathy Mappings
To create decisions that take into account the feelings, needs, and experiences of their employees, people professionals use techniques like empathy mapping. According to Dam and Teo Yu Siang (2016), the goal of this process is to help the HR department provide solutions that are likely to satisfy the needs and concerns of the employees by determining their cognitive and affective responses. This includes the employee’s thoughts, emotions, perceptions, actions, and activities. To better understand the many types of stress that employees may be facing, one could use empathy mapping before introducing a new program to promote their health and wellness.
Guaranteeing Effective outcomes:
Since it makes decisions with people in mind, using empathy mapping yields favourable results. This means that HR may create a better solution for employee engagement, happiness, and well-being by acknowledging their emotional and psychological difficulties (The Interaction Design Foundation, 2016). By taking people into account when making decisions, it boosts organisational performance and reduces staff turnover by instilling trust and making decisions that are in line with employees’ practicality.
Reframing Matrix
Human resource workers can benefit from using a reframing matrix, a decision-making tool that allows them to examine the issue from numerous angles. This method divides the problem into four parts, which are then assessed from several angles, such as the product, planning, potential, and people ones (Corpalc, 2024). It provided an opportunity for HR professionals to put aside their biases and come up with a solution by working through the issue using a four-part framework. As an example, a people professional may have to find a solution that satisfies both the team’s ethos and the organization’s hierarchy when dealing with team dispute.
Guaranteeing Effective outcomes: The reframing matrix is helpful for guaranteeing good results since it encourages wholism. As an added bonus, they make organisations more cognisant of potential blind holes and less tempted by packages. A better, more comprehensive solution that addresses the root of an issue rather than just its symptoms is possible when all relevant factors are included in a decision-making process.
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