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Solution
Task 1- Written Response
1.1 Development of technology and digital collaboration
Over the past five years, there have been significant advancements in the technology used to deliver learning and development as evidenced by Online (2021). The past 5-7 years have brought immense transformation to learning and development technology. Up until around 2015, most trainings relied on static, instructor-led methods like PowerPoint presentations. From 2015-2017, we began to see tentative moves toward more automated, online solutions with basic computer-based modules and early e-learning authoring tools, but collaboration was still limited. From 2018 onward, the landscape shifted dramatically as advanced learning platforms progressively incorporated modern virtual classroom tools like webinars to enable live, interactive instruction over video.
Around 2019, cutting-edge simulations using augmented reality (AR) and virtual reality (VR) emerged to provide immersive, hands-on practice. Authoring capabilities likewise evolved to support personalized, non-linear content (Al-Ansi et al, 2023). The COVID-19 pandemic of 2020 completely accelerated these trends, driving home the power of modern remote learning solutions spanning collaborative virtual meetings, sophisticated e-learning experiences, and AI-driven personalization (Cone, et al. 2022). What was once a gradual transition is now a full-fledged revolution, as learning professionals have innovated dramatically to remain relevant through cutting-edge online education supported by the latest technological advancements.
Learning Management System (LSM) and Learning Experience Platform LXP
LMS (Learning Management System) – An LMS is a software application for the administration, documentation, tracking, reporting, and delivery of educational courses or training programs (Shurygin, et al 2021). Strengths include ease of creating and delivering compliance or basic training, and tracking learner data. Weaknesses include limited interactivity and collaboration capabilities.
LXP (Learning Experience Platform) – An LXP goes beyond traditional LMS features to focus on facilitating social and collaborative learning experiences (Weigert & Behrendt, 2022). Strengths include providing engaging, multimedia and simulation-based content delivery across devices, and extensive social functionality to support communities of practice and team-based learning through discussion forums, and file sharing. Weaknesses include increased complexity compared to LMS and higher costs for organisations.
Both LMS and LXP are digital platforms to deliver learning content and track learner data. Their main similarity is providing an online system to manage educational courses and training programs (Mahmoudi-Dehaki,et al. 2021).However, they differ significantly in capabilities and purpose. LMS focuses on administration and basic course delivery. It is simpler to set up and maintain. LXP goes beyond with richer interactive content and social functionality to facilitate collaborative learning. It provides a more engaging, immersive and advanced learning experience through multimedia, simulations and communities of practice. However, LXP also has greater complexity, costs and implementation challenges compared to an LMS.
Application
As an L&D manager responsible for onboarding and ongoing skills development, I recently evaluated our solely LMS-based learning system. While it served compliance needs well, learner feedback revealed a lack of engagement with online modules. Research showed LXPs facilitate social and experiential learning proven to enhance retention (Riseup, 2022). I proposed a phased transition – retaining the LMS for regulatory topics but supplementing it with an LXP for leadership and professional skills courses. The LXP platform employs case studies, simulations and community forums. This blended approach leverages the best of LMS and LXP solutions based on evidenced learning principles. It has boosted satisfaction and operational impact.
Impact of LMS and LXP advances on organisational L&D
The evolution of learning platforms from early LMS to sophisticated LXPs has significantly enhanced L&D capabilities within modern organisations. Access to rich, engaging content anywhere via mobile and online learning fosters a culture of continuous development beyond traditional classroom training. This self-directed yet socially connected approach improves skills application on the job. Advanced data and analytics derived from platforms also empower L&D professionals to benchmark, evaluate program effectiveness, and demonstrate ROI to stakeholders ( Ricci, 2023). Most forward-thinking companies now leverage blended LMS/LXP strategies to drive business performance through collaborative, experience-based learning on an expanded scale. Learning innovations strengthen organisational success.
1.2 Risks and challenges of technology-based learning and development
- Organisation
For organisations, technology-based learning poses both risks and challenges.
- Risk
One major risk for organisations is data security and protection. Valuable learner data and intellectual property pass through technology systems, making them targets for cyber threats like hacking, phishing and malware attacks (Cloudian, 2023). While strong authentication, encryption and access controls help mitigate these risks, a single vulnerability can compromise an entire system. Ensuring infrastructure and policies are robust is therefore critical to prevent costly data breaches or lost resources.
- Challenge
A key challenge is the rapid rate of technological change requiring constant system updates. Hurix Digital (2023) poin int out that learning platforms and course content can quickly become outdated as new innovations emerge. This poses difficulties in future-proofing an organisation’s technical skills and capabilities. However, selecting interoperable, flexible platforms that can evolve cost-effectively reduces this challenge. Focusing training on foundational digital literacy and self-directed learning also ensures employees can adapt to changing tools.
- Learning and Development professionals
Risk and challenge for Learning and Development professionals with technology-based learning include;
- Risk
One major risk L&D professionals face is the obsolescence of their skills as technology rapidly evolves as evidenced by Segovia (2023). Platforms and course authoring tools continually release new features, and emerging technologies disrupt traditional learning methods. If professionals do not commit sufficient time and budget to their reskilling, they risk falling behind industry standards. However, many address this by dedicating at least one professional development day per month to expanding capabilities.
- Challenge
A key challenge is ensuring the accessibility of online learning for all learners. Providing equitable access to technology-based training for those in different locations, technical abilities, or who face disabilities requires extra planning and support ( Basar et, al. 2023). Professionals must make sure content is usable across multiple devices and environments by applying universal design principles during development. Compliance with standards like WCAG also helps reduce barriers. While an ongoing process, clear auditing guidelines and accommodation policies help Learning and Development teams overcome this challenge to create inclusive learning experiences for all. With proactive efforts, professionals can mitigate risks to their skills and expand access for diverse learners through technology.
- Learners
- Risk
One key risk for learners is an increased requirement for technical skills to effectively use online platforms and resources for self-paced study. While this develops valuable digital literacy, it can pose difficulties for those without a strong IT background or access as evidenced by Rawashdeh,et al, 2021). Some may fall behind if not given proper orientation and support to build basic capabilities. However, many organisations address this by providing both instructor-led and self-guided training options on navigating learning technology.
- Challenge
A major challenge is the need for greater self-direction and time-management from learners. Without the structure of classroom sessions, learners must be motivated to consistently engage with online content independently ( Rawashdeh,et al. 2021). Balancing work, home life and voluntary education can be difficult. While flexible scheduling helps, learners also need guidance on goal-setting, tracking progress and knowing when to request assistance to stay on track. Learning communities and regular check-ins help learners overcome this challenge by cultivating intrinsic motivation and accountability.
As an L&D partner, I recently demonstrated the benefits and challenges of tech-based learning by facilitating a live webinar for peers. By curating interactive content and polls within my learning platform of choice, I was able to engage participants while illustrating how to overcome accessibility issues. The experience highlighted for me both optimisation of online tools and the cultivation of self-directed learning.
2.1 Synchronous and Asynchronous Digital Learning
According to Scheiderer (2020), technological advances have enabled blended learning approaches through synchronous and asynchronous delivery. Both modes have their place in effective L&D. Synchronous online classes through video conferencing offer opportunities for real-time instructor guidance, discussion and social learning – beneficial for complex topics that require explanation and feedback.
However, asynchronous e-learning and recorded videos provide flexibility for on-demand learning outside the classroom at one’s own pace. This suits reviewing foundational material and catering to different learning styles. A judicious combination based on organisational needs and objectives is most likely to endure as a valuable practice in the evolving field of technology-based learning.
Digital Learning Content
| Content Type | Synchronous/Asynchronous | Application | Effectiveness | Pros | Cons |
| Explainer Videos | Synchronously, instructors can play videos during live sessions to demonstrate concepts. Asynchronously, learners access pre-recorded videos independently on their schedule. | Videos are commonly used to illustrate complex processes or procedures in an engaging visual format ( Schorn, 2022). Areas like technical skills training benefit from the ability to showcase physical movements. In my role as an L&D partner, I recently planned an explainer for peers on using blended approaches in our training program. During the interactive session, I showed how our LMS platform allows real-time instruction with multimedia. I then demonstrated asynchronous application by sharing pre-recorded scenario-based videos from our leadership development course. Through polls and breakout rooms, participants experienced blended facilitation firsthand. The feedback affirmed that judicious use of synchronous and asynchronous tools enhances learning engagement and outcomes. | Explainer videos effectively improve learning outcomes when combined with other active techniques. By synchronously pausing to discuss or quiz comprehension, retention increases versus passive viewing alone. | The audio-visual medium appealing to different learning styles, and flexibility for learners to re-watch sections as needed for mastery. Production values like professional narration aid focus. | Upfront costs and time required to storyboard, film, and edit high-quality videos. Accessibility for those with disabilities also requires captions and audio descriptions. |
| E-Learning | Synchronously, LMS platforms allow real-time e-learning through virtual classrooms. Asynchronously, self-paced online courses are independently accessible.
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E-learning content covers a spectrum from micro-lessons to full certificate programs, commonly including multimedia assets, interactions and knowledge checks (DLI, 2023). Areas like compliance training are well-suited.
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DLI (2023) finds e-learning can be as effective as classroom when instructional design best practices are followed. Interactivity is key – simulations, discussions and feedback increase engagement over passive content.
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Pros include flexibility to learn anywhere, individually tailored paths, and data on learner performance. Production allows reuse of courses with updates applied centrally.
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Potential cons are upfront costs and specialized expertise required for professional development. Lack of in-person facilitation can compromise motivation without proactive support |
| Scenario-Based Learning | Scenarios are used synchronously through virtual simulations and role plays involving instructor feedback (FAO, 2021). Asynchronously, learners independently access scenario-based activities and record responses. | Common applications include safety training, dealing with difficult situations, and ethics evaluations. Learners must apply knowledge to solve problems within realistic contexts. | When used interactively, research shows scenario-based learning strongly improves long-term retention of practical skills over didactic methods alone (Hout, 2020). It bridges the knowing-doing gap. | Pros are the highly engaging nature motivating learners and the ability to practice soft skills in a low-stakes environment. Scenarios also cater to different learning styles.
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Potential cons include the upfront effort required to script branching scenarios and multimedia assets. Facilitation may be needed asynchronously to debrief varied responses. |
2.2 Attributes to consider for right digital learning content
The following are three attributes that can make digital learning content engaging for learners whilst meeting identified learning needs:
