(Solution) CIPD 5CO02 range of decision-making processes

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A decision matrix is a tool for analysing and comparing several choices to make informed decisons. It adopts a structured methodology and involves building a table with rows denoting solutions and columns denoting relevant criteria (Peek, 2019). Based on the proportional importance of each criterion, a weight value is often assigned to it, typically ranging from 0 to 5.

Elmansy (2022) states that businesses can use the decision matrix to make reasonable decisions free from emotional bias and confusion while objectively analysing difficult situations. It offers a visual depiction of the importance of each criterion, assisting with job prioritisation, problem-solving, and the defence of already taken decisions. This approach enables decision-makers to consider various elements at once, making it especially appropriate for scenarios with many comparable variables. For instance, a business looking for a new supplier can use the decision matrix to list prospective providers as rows and criteria like price, quality, delivery time, and customer service as columns.

Brainstorming

Brainstorming is a powerful decision-making method that uses a group’s pooled creativity and knowledge to handle specific challenges or issues (MindManager Blog, 2019). Brainstorming sessions encourage open and unconstrained idea generation by bringing together various team members. During these meetings, the absence of judgement and criticism allows for a free-flowing exchange of ideas and suggestions.

Brainstorming in an organisational setting can solve people practice issues such as increasing employee engagement or boosting workplace communication. For example, A corporation experiencing poor employee morale could have a brainstorming session with a cross-functional team. It fosters a sense of belonging and engagement among team members as they collaborate to create innovative ways to boost employee retention and generate more successful outcomes.

Force Field Analysis

Force Field Analysis is a decision-making approach that facilitates positive change planning by visually detecting and analysing forces impacting a problem (Shafaghat et al., 2021). It is commonly used in various contexts, including organisational change and personal growth. The visual nature, simplicity, and ability to enable group cooperation of the approach make it a great tool for organisational decision-making.

For instance, an organisation can use this method to address high employee turnover rate. The decision-making process can involve identifying the driving forces, such as competitive salaries and positive work culture, and the restraining forces, like inadequate training and limited career growth opportunities. The company could implement ways to deal with the resistance forces and ways to strengthen the positive forces leading to improved decision-making in improvising strategies for employee retention.

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