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(Solution) CIPS Leadership & Management in Procurement and Supply (APGLM)

For this assessment of Advanced Practitioner Corporate Award, it include a business report which evaluate approaches to leadership and management within the organisation.

The organisation of focus is Hertfordshire and West Essex ICS NHS Procurement Services (HWE). As part of this business report, an evaluation of impact of leadership and management on HWE behaviours, leadership approaches to job satisfaction impact and sources of power and its application.

Further, part of this business report entail an evaluation of the relevance of equality and diversity policies in HWE. To obtain relevant findings in this report, different tools including PESTLE have been used.

Also, leadership styles models have been evaluated to note on their impact on organisation behaviour.

The findings in this report evidence that leadership and management are applied interchangeably. Further, leadership and job satisfaction have a direct correlation.

Also, the CIPS Module Notes and peer reviewed journals and publications note to influence staff wellbeing. The findings also evidence existence of individual-centric leadership process as best contrary to job-centered operating in high-level competitive business sector.

From the stakeholders analysis, by use of Mendelow Matrix, it identify different stakeholders as holding varying powers which are distributed and exercised for organisation success.

Finally, the findings indicate HWE equality and diversity policies as appropriate and relevant for the organisation with optimum gains attained.

From the identified gaps in the analysis, and conclusions made, various recommendations have been identified including;

  • Pursue capacity development strategies (coach and mentor others) for facilitating appreciating leadership and management functions as followers
  • Integrating situational and transformational leadership and management in HWE
  • Investing in effective communication strategy to influence stakeholders functions
  • Create a system for ensuring efficiencies in resolving all challenges
  • Diversification of eProcurement system to harness equality and diversity of suppliers as part of their operations
  • Merge HWE departments in procurement for enhancing efficiencies and eliminating wastes from roles duplicated in leadership and management process

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Description

Solution

Table of Contents

1.0 Introduction. 3

1.1 Hertfordshire and West Essex ICS NHS Procurement Services (HWE) Background. 4

2.0 Impact of Leadership and Management on Organisational Behaviour. 5

2.1 HWE Leadership and/or Management. 6

3.0 Evaluation of Impact of Leadership Approaches on Job Satisfaction. 10

3.1 Job Satisfaction Concept 10

3.2 Leadership approaches impact on Job satisfaction. 10

4.0 Organisation Sources of Power. 14

4.1 Stakeholders Analysis. 14

4.2 Sources for Individual Power 17

5.0 Equality and Diversity Policies in Modern Organisation. 19

6.0 Conclusion and Recommendations. 20

6.1 Conclusion. 20

6.2 Recommendations. 20

References. 21

Bibliography. 23

 

Figure 1:Areas of Consideration in Leadership and Management 4

Figure 2:Summary of the HWE Trusts. 5

Figure 3:Hertfordshire and West Essex ICS NHS Procurement Services (HWE) governance structure  6

Figure 4:RACI Matrix. 8

Figure 5:Organisation Behaviours Factors diagnosis 9

Figure 6:Nadler-Tuchman Congruence Model 10

Figure 7:Factors impacting HWE. 11

Figure 8:Summary of the roles of leadership in supporting employees wellbeing. 12

Figure 9:HWE Leadership Grid Analysis 14

Figure 10:HWE Stakeholders groups and category summary. 16

Figure 11:HWE Stakeholders analysis summary. 17

Figure 12:Individual and Organisation Powers Summary for HWE. 18

Figure 13:A summary of Powers and Dependency Matrix. 19

Figure 14:Contents of HWE Equality and Diversity Policy in place. 20

 

1.0 Introduction

Today, with organisations investing immense resources in Procurement and Supply Management (PS&M), they are often unsuccessful due to leadership and management weaknesses. According to CIPS (2021), apart from the initial spend analysis, other phases of contract management depend on organisation structure, systems in use, operations, policy development and performance strategies aligned with organisation behaviour. Further, in Best and Williams (2021) report, it hypothesise leadership and management as important to support organisations in improving how systems are initiated, sustainable sourcing and transparency of their operations. Therefore, lack thereof of leadership and management in PS&M contribute to failure of their operations. These findings are supported by Delloitte (2023) Global Chief Procurement Officer Survey which targeted responses from approximately 350 procurement leaders and managers in 40 different countries. The findings obtained from the report hypothesised that the most successful leaders and managers in PS&M are able to capitalise on leading their organisations . The focus areas include the operating model, talent strategy and digital maturity (see figure 1);

Figure 1:Areas of Consideration in Leadership and Management

Source: Summarised from Delloitte (2023)

Hence, from this introduction, this business report main aim is to evaluate leadership and management approaches by focusing on Hertfordshire and West Essex ICS NHS Procurement Services (HWE). The expected findings of this business report included primary research undertaken with stakeholders.

1.1 Hertfordshire and West Essex ICS NHS Procurement Services (HWE) Background

Hertfordshire and West Essex ICS NHS Procurement Services (HWE) is a United Kingdom (UK) based organisation operating in health care sector (HWE, 2023). The organisation operates by offering strategic and transactional procurement services and on-site materials management. This is offered to their 5 NHS Trust within the Integrated Care Services (ICS) pathway which are as illustrated in figure 2;

Figure 2:Summary of the HWE Trusts

Source: Internal documents

With the evident changes in the NHS operations and broad landscape of health sector in UK and internationally, the organisation ensure that procurement plans progressively deliver more for less. The role of the learner in the organisation is a tactical and transactional buyer in within the Operational category. The areas are value savings, supply chain management and sustainability. Further, for aligning contracts within the ICS, they ensure they are identifying potential areas for standardisation, improvements and increasing efficiencies.  In figure 3, by using a hierarchical structure,  leadership and management is clear. Specifically, following the economic recession post COVID-19, multiple issues faced have been handled by their effective leadership and management.

Figure 3:Hertfordshire and West Essex ICS NHS Procurement Services (HWE) governance structure

Source: NHS (2023)

2.0 Impact of Leadership and Management on Organisational Behaviour

In Gartner (2023) report, an introduction of impact of leadership and management from a broad perspective is introduced. The report hypothesised that with business acumen and technology/data competencies being critical for success of modern PS&M as opposed to traditional procurement skills, leadership and management is instrumental. With the leaders developing the vision and inspiring followers to achieve this vision, management is different. According to CIPS (2019) management ensure the vision is translated to become a reality by guiding their practices and behaviours of all teams daily. Hence, leadership is associated with process followed in influencing, encouraging and motivating the rest. The management is involved in controlling, communicating and pursuing tactics.

2.1 HWE Leadership and/or Management

Considering the broad scope of operations by HWE,

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